Crystal Lake and Barrington Auto Repair

My wife and I moved here almost three years ago for a job promotion. I had to find a place that would service my company vehicle and found Douglas Automotive in Barrington does. Ever since going there for my work vehicle, my wife and I needed some work done on our family car. We have had a lot of bad experiences with shops in the past (out of State) - think you trust them and then realize we only had the wool pulled over our eyes even with good recommendations from friends. This is NOT the case with Douglas. Chuck and the rest of the team in Barrington do a great job and tell you up front what’s suggested and what needs attention ASAP. We appreciate the work they all do there and highly recommend them.

Excellent service! Thank you

EXCELLENT SERVICE AS ALWAYS.

First time that I have used this shop. We’re new to Barrington, and I needed to have service done on my Toyota and Mini Cooper. They did great, and recommended some other stuff because it was time. No pressure, and I appreciate that.

Exceed my expectations again

Love the great service.

I’ve been taking my car to Douglas Automotive in Barrington for several years now and had an especially good experience in December 2020. I don’t drive my car often so service appts. are infrequent, but I brought my car in for general maintenance and a pre-winter check. I was very pleased with the ability to receive text message updates, as well as a detailed cost breakdown of the work they recommended be done via text. The work was completed on time and, best of all, they were entirely honest in that the scope of work, upon closer inspection, wasn’t as involved and they would be charging me $257 *less* than the quoted amount. See attached image. It’s easy to write a positive review considering the savings I benefitted from, but it is *also* so easy for automotive shops to overcharge people who don’t know much about cars and the frequency at which certain repairs should be done. I will keep going back to Douglas because of how ethically they seem to run their business. I communicated with Chuck and will happily do so again the next time my car needs service.

A-OK

Thanks for making sure everything was clean!