Crystal Lake and Barrington Auto Repair

They were reasonably priced, swift and very considerate. We’ll definitely go to them again if we need work done!

Done right first time

My 2010 Outback had severe brake pedal travel and softness. Ty and Edward were very helpful along every step of the way. It was initially determined my master cylinder needed replacement and it was further found that brake fluid had also leaked back into the power brake booster adding to the fix. After completion of the above (with many power bleedings) the brakes were still somewhat soft and a difficult troubleshooting process continued. In the end it was determined the ABS modulator (which rarely fails) was the final suspect. Replacing it brought the brakes back to their original firm condition. Along the way it was suspected someone may have contaminated the brake system with the wrong fluid causing the series of components to fail. Kudos to the Douglas Team for sticking with this and resolving such a difficult issue. This was 'top notch repair work' by a very honorable company!

Ty really took his time to explain to me the breakdown of how the brakes and caliper works. Allowing me to make a better judgement call on what needed to be done now vs. later. He was patient and very kind. It's people like this that make customers come back. Thank you for everything!!

Customer service was very good service people are very courteous. They told me of my problems and asked if I needed it fixed immediately or could it wait. Problem was fixed in a reasonable amount of time and done well.

I will be a lifelong customer of Douglas Automotive. They are all great and very professional. They are also very easy to work with. You guys Rock!!! David Villarreal is still my favorite. He is the Man.!!! Always 5 star treatment.

Thanks again for the great, dependable, and friendly service!

Ty is always very helpful and explains your options thoroughly and let's you know what needs to be fixed right away and what can wait. Highly recommended!

Great job as always.

Staff was courteous and helpful ..even offered to bring me home. Thank you! It's not easy to find a business that cares for their customers.it's appreciated. Thank you again! And don't work too hard!