Crystal Lake and Barrington Auto Repair

5
Google
Barrington Auto Repair & Tire

This place is great! An auto shop that actually cares about its consumers, their communication and attention to detail is second to none. Chuck at the front desk was very helpful, informative and updated me throughout the entire service. Had my truck radiator replaced and everything works perfect, just as new. Will definitely be coming back for all my future services. Thanks again Chuck and your service team.

Thank you Michael! We appreciate your kind comments and look forward to working with you again!

- Barrington Auto Repair & Tire
5
Barrington Auto Repair & Tire

Always outstanding service and workmanship.

1
Google
Crystal Lake Auto Repair & Tire

I have sent all 5 of my cars here for years, and have easily spent thousands of dollars with them. The last straw was when I sent my 2016 GMC Sierra for new tires. I ended up getting a call from Ty stating that my ball joints are out, and needed replacement. I was heading out of town for 2 weeks and told them I would bring the car back after I returned. A week later I got a recall from GMC so I decided to take care of that before heading out of town, when I was at the GMC dealer I asked them to check the ball joints. They told me the ball joints are fine and that the car has low miles, I called Douglas back only for them to say they "just assumed". I decided this was just a mistake and ignored it. It was not till I sent my Ford to get a free tire rotation that you get from getting tires though Douglas. When Ty again told me they were unable to do the tire rotation due to some broken part. Hesitant I took the car to a Good Year in crystal lake where they stated the car was fine and even rotated the tires, something Douglas stated was not possible. So sad to see that years of loyalty and support for a small business in our community, use to do a way better job then they do now, what a shame.

Jacob, we are saddened that you have this perception. Ty was able to connect with your dad about his truck. As far as your Ford there was a misunderstanding because we did rotate your tires. It was the alignment we were unable to do. Ty has also tried to connect with you to see if we can help you get that resolved. If you had the tires rotated again, they are back to where they were. We would be more than happy to get those back where they should be and explain in detail the problem with the alignment. Please call us (815) 506-9059 with any questions/concerns. Thank you.

- Crystal Lake Auto Repair & Tire
5
Google
Crystal Lake Auto Repair & Tire

Thanks Ty! We appreciate it!

- Crystal Lake Auto Repair & Tire
5
Crystal Lake Auto Repair & Tire

Always give quality service.

5
Crystal Lake Auto Repair & Tire

I have been a customer at Douglas Automotive for many years and can recommend them with the upmost confidence and respect! They are always prompt, courteous, thorough, and stand behind all there work! I have full trust in there work. R.F.

5
Google
Crystal Lake Auto Repair & Tire

I've been bringing my 2012 Scion XB to Douglas since 2019 when I moved to Crystal Lake. I've put 80,000 miles on my car in the 3 years that Douglas has been servicing it and still going strong at 140,000 miles. Thank you to the entire Service Team! (Especially Chris)

4
Google
Barrington Auto Repair & Tire

Thanks for the review Luke! How can we improve your visit next time?

- Barrington Auto Repair & Tire
5
Google
Crystal Lake Auto Repair & Tire

My family has used Douglas Automotive for both our vehicles. Always professional, courteous, polite and fairly priced. Takes pride in their work and stand behind it. Thanks!

Thank you Susan! We appreciate your kind comments!

- Crystal Lake Auto Repair & Tire
5
Google
Barrington Auto Repair & Tire

I had the water pump/exhaust system in my car completely replaced. The prices were reasonable and on par to other quotes I had received. I like that they text you pictures of what repairs are needed.They let me look at the underside of my car, as it is starting to rust. Carl was friendly and they answered all my questions without feeling rushed. Service was pretty fast.

Thank you Jacqueline! We look forward to working with you again!

- Barrington Auto Repair & Tire
Douglas Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Crystal Lake Auto Repair & Tire (815) 356-0440, Barrington Auto Repair & Tire (847) 381-0454, Fox River Grove Auto Repair & Tire (847) 639-4552 if you have any issues in accessing any area of our website.