Crystal Lake and Barrington Auto Repair

Very responsive to my questions. Went beyond the problem I brought our VW in for. Their additional diagnosis prevented a potential problem. Carl and Pat were both friendly and informative. I will be back for regular service.

Always happy to bring my cars into your place of business. Your service people are excellent and always please with the work you do.

Douglas staff is always honest and willing to help. Thank you for getting me in last minute!

I recently purchased a used mini cooper that I wanted Douglas to do a diagnosis on an issue that I was having prior to taking it back to the dealer. The results were that there wasn't anything unusual wrong. I returned to the dealer & was told the same thing. I wasn't totally satisfied with the vehicle so I took it to a mini dealer. They have discovered a failing high pressure fuel pump & a leaky valve cover over $2,000 to repair. I guess my point for giving Douglas the low rating is that nothing was detected with your analysis. The service was prompt & there was no charge however when dealing with a high performance vehicle I certainly realize I should have gone directly to the manufacturers service. I don't feel that Douglas was qualified or had the expertise to diagnose my issues.

About a month ago my son's car broke down near there. We live about 40 minutes away and my husband and I work over an hour away. Douglas auto came up on Google with decent ratings. So glad they did! They arranged towing through a local company, allowed for me to pay when I got there, and looked the car over right away so we had an idea of what to do. In the mean time they made my son comfortable while he waited a long time for me to get there. They gave a fair estimate, but the car wasn't worth fixing. They then gave me numbers to local car dumps and let us leave it there for several days to make a decision. No storage fees etc. They really took care of us and made a bad situation so much easier to handle. Thank you so much!!

so far so good. Time will tell

A bit unreasonable pricing.

John was awesome and very professional. WOrk seemed to be performed well but the interior of the car had a STRONG odor of gas and/or oil. Going to have to head to Fast Eddies...

As always, Ty worked me into the schedule when my car suddenly started "misbehaving"! Everyone is always so courteous, professional and thay go above and beyond to make the customer experience fantastic. I appreciate them all!

As always, great service!