Crystal Lake and Barrington Auto Repair

5
Crystal Lake Auto Repair & Tire

I highly recommend Douglas Automotive! They quickly diagnosed the problem and were able to fit me into the schedule on the same day (since my car wasn't drivable) and fixed it! Thanks again so much!

5
Google
Crystal Lake Auto Repair & Tire

Our first time with Douglas Automotive. Mike helped us out and was great...personable, patient, and informative. Great service a a fair price...and clear that their focus is on the customer.

5
Google
Barrington Auto Repair & Tire

Thank you for the 5 stars David!

- Barrington Auto Repair & Tire
5
Crystal Lake Auto Repair & Tire

In and out quickly and the team provided advice and service not given from previous shops. Very helpful and professional. I recommend this business.

4
Google
Barrington Auto Repair & Tire

Next time please ensure you clean all surfaces touched by the tech. My wheel / shift knob was covered in grime. A plastic trim piece was also damaged. There were abrasions left in some leather too. Small details like this make people upset. Overall great work besides using quick struts, which so far have been good. Only time will tell on those.

Hi Luke, we apologize for the poor experience at our shop. We will use your input to further train our techs on cleanliness within customer vehicles. We appreciate your feedback. Thank you.

- Barrington Auto Repair & Tire
5
Crystal Lake Auto Repair & Tire

This is the only place I go to and I have been to everyplace in town. Other places have tried to rip me off and would use cheap parts. These guys use OEM parts and do great work!

5
Google
Crystal Lake Auto Repair & Tire

After replacing the battery twice in two years and still having an issue with a dead battery, we took the vehicle to Douglass Automotive in Crystal Lake for evaluation. Mike the service advisor and Joe the technician were very helpful with this frustrating problem. Soon they had the issue diagnosed and a solution to get us back on the road. We have been running ever since with no issue.

Thank you!

- Crystal Lake Auto Repair & Tire
5
Google
Crystal Lake Auto Repair & Tire

Thank you John!

- Crystal Lake Auto Repair & Tire
5
Crystal Lake Auto Repair & Tire

Wonderful customer service. Honest and prompt service!

5
Crystal Lake Auto Repair & Tire

They always take such good care of me and my vehicles, been going there for over 10 years !!!

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