Crystal Lake and Barrington Auto Repair

Probably one of the best car-repair operations in the nation. I would never trust my vehicle with anyone else.

Always get “First Class “treatment when I go there..Total worry free car repair. That’s why I always enjoy dealing with Chris an Ty...

Service reps very knowledgeable & personable. Instilled confidence from the beginning. Fair price.

The service manager, Chuck, was extremely personable and professional. Before meeting in person, he’d pretty much earned my trust over the phone. All work was done well, in a timely manner and at competitive price for services rendered. Also, there were no surprises. An accurate estimate was provided by text the night before. This is a highly competitive business so you have the right people in the best place! Though this facility is not set up for exterior cleaning (car wash bay) like much of the competition, it would have been nice had the car been cleaned before returning it to me. Even if just the exterior glass had been done with windex/paper towels or squeegee? After spending over $1300 this small effort & extra 10 minutes would have been appreciated.

Good job.

These guys know their stuff. Spacious waiting room, tv, coffee drinks. Even I received a courtesy call a few days later asking if everything is ok. Where do you find service like that anymore?

They send periodic texts to see how the car is running. Not too many though. It’s nice having a service center do that.

We've been taking our vehicles to Douglas Automotive for nearly 20 years and their service has never disappointed us. Always true to their word.

I have four cars that had been slightly overdue for regular maintenance and some extensive work. I brought my first car in and was immediately impressed with how Josh and Dave took their time to extensively go over the vehicle to separate pressing concerns from those that could be addressed at a later date. That first experience led to all four of my vehicles being serviced at Douglas in FRG. All four of my cars were at that 100,000 mile mark where service goes beyond oil changes. The work was done perfectly and at a great price. My cars have NEVER run better. Well run and honest businesses merit outstanding reviews--Douglas Automotive is certainly in that category. No question that I'll be returning for all of my service needs.

i was greated by chuck came in for oil change and tire rotation the tec did a great job i think it was elie probably mis-spelled name, but tec found air conditioning was warm did a test for leak nothing found filled with proper gas daughter know has cool air again very happy in time for this hot weather comming up this week. thanks to chuck and staff also talked with carl on the way out. great and wonderful people at this location love douglas