Crystal Lake and Barrington Auto Repair

The work was done sooner that I thought and I'm very please with the outcome.

Had nothing but good things to say about Douglas Automotive after having my previous car serviced at the Barrington location. Didn't think twice about taking my truck to the CL location. Dealt with Chris who was a very helpful and nice guy. Needed a throw out bearing to correct a squeeling noise and had them do a few other recommended things. A few days after having it fixed the issue came back, took my truck back, and was told that they heard the noise again as well. After re-inspecting and having already spent a good chunk of change it was ruled out as a "nuisance noise" and there wasn't much else they could do. Unfortunately, that is not an acceptable answer for me and was really expecting them to stand behind their work more. I'm thinking this will be my last trip to Douglas Auto.

Always great service!

Douglas is a wonderful little shop and everyone there seems to care about you as well as your car. We take all of our cars here, even when we had a factory recall (that the dealership would pay for) because we trust Douglas so much o tell us what's really going on with our cars. The staff will run diagnostics, and then give you a call to discuss multiple levels of options and ways to address it. We've only had good experiences here!

Always does a good job.

Douglas Automotive has always been great to us. Quick, courteous, and quality work. Great customer attention.

We have been totally pleased with the repairs we have had on both of ours cars. Everyone is very friendly & explains what needs to be done. They have always let us know things that will need to be done in the future but for now we can get by with. We won’t take or cars anywhere else!!!

Douglas Automotive proves that customer service and quality are not obsolete! We have been going there for years with all of our family cars. Scheduling is always timely, customer service is extraordinary, and the work that needs to be completed is itemized. I trust them and have recommended them to others.