Crystal Lake and Barrington Auto Repair

I have to say this was one of the best auto repair experiences I have every had. The associates at Douglas went out of there way to keep me informed. I will definitely be bringing them my auto repair issues going forward. Thank you to the entire team at Douglas.

I am 100% happy with the mechanics figuring out what needed to be repaired and the customer service is top notch.

Once again the staff at the Crystal Lake location provided excellent service to my car and really went above and beyond. Everyone is always friendly, welcoming and listens to all my concerns when I bring in my car. I have total peace of mind that my car is back in good working order when I drive away from the shop.

Professional and trustworthy service. And fairly priced. Have confidence in their recommendations for work needed. And since I am not car savvy this is a must quality in a service firm. Thank you Douglas.

Great customer service, reasonable pricing, and repairs done right the first time.

They are very professional and knowledgeable with reasonable rates

Very happy

Nothing but friendly and knowledgeable people who are more than willing to help. Every question I asked they were more than willing to explain and share their knowledge. My first time coming to Douglas Automotive and I am nothing but impressed and pleased with the service and care that they provide.

Thanks for your precise attention and detailed work! Your staff is always so professional yet friendly. And no one every makes fun of me (a car-clueless woman) for trying to describe the problem/noise.

Great work as always!