Crystal Lake Auto Repair & Tire
Had nothing but good things to say about Douglas Automotive after having my previous car serviced at the Barrington location. Didn't think twice about taking my truck to the CL location. Dealt with Chris who was a very helpful and nice guy. Needed a throw out bearing to correct a squeeling noise and had them do a few other recommended things. A few days after having it fixed the issue came back, took my truck back, and was told that they heard the noise again as well. After re-inspecting and having already spent a good chunk of change it was ruled out as a "nuisance noise" and there wasn't much else they could do. Unfortunately, that is not an acceptable answer for me and was really expecting them to stand behind their work more. I'm thinking this will be my last trip to Douglas Auto.