Crystal Lake and Barrington Auto Repair

These guys are great. Prompt, courteous and knowledgeable. I have two older cars which they keep them in tip-top condition. Would recommend them to anyone needing repairs, particularly if it is challenging.

Chris, Ty and the Douglas mechanics have superbly cared for my car for as long as I’ve had it-over 16 years! I trust the efficiency and communication regarding the service. I don’t take my car anywhere else.

Every time I have brought in my vehicle for work the mechanic, has done a great job. He explains the issues of my car and makes sure that I understand. He is spot on with his quotes and even comes in lower often times and will go the extra mile to please a customer.

Mike was an experience service writer that act like and treated me like a human. Worked with me to solve Hyundai issue. Took a difficult problem and helped ease it in many ways not expected from a service/repair shop.

Great service and work done right at a reasonable price is why I have been a customer for years. Mike and the whole staff here are always helpful getting my car fixed quickly and on time.

Always fair and professional.

Timely and very reasonably priced. Won't sell you what you don't need. I like old fashioned shops and people that you can actually trust; I wouldn't go anywhere else.

Douglas has serviced our vehicles for various needs. Most recently they were able to take care of coolant flushing & exchange, an oil change, air filter change, tire inspection, wiper inspection, and performed a drive test. All this was taken care of for us, in preparation of a long road trip. They perform quality work at a fair price, and greatly reduce the worry of car maintenance for our family. They explain what needs to be done and why, and help us keep on schedule for future maintenance as needed. The entire team at Douglas is professional and courteous. They truly emphasize high quality customer service.

If you are looking for a honest repair shop to bring your vehicles to, look no further than Douglas. I have been bringing my vehicles here for years and I can say that not once did I ever have a negative experience. This is a place where they know you by name and know your vehicle. Douglas is the type of repair shop that makes getting your car fixed feel like a positive experience. They make it easy to understand what they are working on. From the in person explanation to the pictures provided, I have never felt that I was paying more for repairs than what was needed. The technicians here are some of the best in the area! Don't waste your time and money on repair shops that will overcharge and leave you with an empty wallet. Take your car to Douglas and get it fixed right the first time. Also wanted to give a shout out to Mike and Chris that work up front in the Crystal Lake location. You guys and everyone at that facility are some of the best people to work with when I bring my cars in!