Crystal Lake and Barrington Auto Repair

Chuck at the front desk is great

I have been a regular customer since last few years at Douglas Automotive Crystal Lake location and have never been disappointed. Friendly, Knowledgeable staff. You can always rely on Ty and Chris. They have been great service advisers and have got my trust. Once my car wouldn't start and when I called Crystal lake location Ty offered to drive my home in a bittercold weather to get it checked and jump started. I would recommend this service location anytime.

Douglas Automotive in Crystal Lake provides professional service for my vehicle with a family friendly atmosphere. The staff is second to none!

Been taking our vehicles to Douglas for over 16 years. Their level of service & integrity is bar none & very reasonable pricing! Ty goes above & beyond as does Chris. Edward is a great new addition to the team as well. They have a wealth of knowledge & have never steered us wrong. From Mercury to Jeep to BMW, they have it covered w/their mechanics. I highly recommend Douglas for all ur auto care needs!

I have an older vehicle (2004 Infiniti FX35) that up until a few years ago I always took to the dealership. Recently, I have used Douglas Automotive in FRG & Barrington, both locations have provided outstanding communication, very reasonable pricing and in general changed my perception of independent auto service centers. They have raised the bar and are great to work with. I will definitely be coming back. Thanks for doing a great job.

Service with integrity is on the sign and often placed don't live up to their motto but not Douglas. Excellent workers and great service writer who helps make sure your experience is great at a very fare price

Easy scheduling. Prompt update on issues to address with my vehicle. Option to review service report via text was nice. I appreciated being able to pay over the phone and pick up after hours.

My experience was very good.

They did good job on the servicing of my vehicle last time around with timely text updates and pictures. I was impressed. But looks like that was to impress the new customer. This time around even though I mentioned about doing entire inspection and specifically to check air pressure I got the car back with air pressure low the way it was prior to servicing. I checked the air pressure and it was indeed low and inconsistent across all 4 tires. Now I am doubting if they really did all other inspection. The recommended oil in car was supposed to be synthetic but they put regular oil. When I asked the answer was regular oil works too. Well as per manufacturer car needs synthetic so why put regular oil without informing customer. I don't know but I kind of lost trust now. Not going back again.

Chris checked if the Car Care Club would be warranted for me in 2020 by looking at past work done on my vehicle. I appreciated that. And yes I joined the "club" again for next year. Thanks Douglas Automotive!