Crystal Lake and Barrington Auto Repair

Called and asked for the best time for me to bring my car in for a brake job. They said 9:30 AM Thursday was open. Brought my car in on time, and was told it would be ready by noon. Called them at 2:30 (having received no communication from them all day), and was told that the car was not even in the shop yet! No idea when it may be worked on. So, I went and picked it up without the work being done. Poor customer service.

My new-to-me car needed some serious repairs done: new radiator, new struts, and new catalyst, to mention a few. I took it in on Monday, April 18. They got it diagnosed, all the parts ordered, delivered, and installed by Friday, April 22, with me moving to another state on April 23. Absolutely incredible shop! Carl is the best!!!

Always courteous,fast, and do a good job at reasonable price. Been using them for 10 years.

The work was done and fixed my issue. They do have this goofy inspection fee that I'm not sure why it exists when they will also charge you for the labor too. A little expensive all around BUT the job was done and truck is running

Thanks to Mike for the good job done on my car together with other Technicians I can recommend my friends to come at Douglas Automotive to get there cars fixed.

I continue to bring my vehicles to Douglas Automotive for three main reasons. First, the cost for service and repairs is, in my humble opinion, very fair. Second, I never brought any of my vehicles back because the work was not done properly. Finally, I like the people in the service department. They couldn’t be more helpful.

Fantastic and transparent service. Took me in same day of making contact.. had the work done in a timely fashion. Carl was very informative, patient, and helpful. I recommend to all looking for a reliable shop to navigate their car repair needs.