Crystal Lake and Barrington Auto Repair

Assume service as always

It had been reported that the rear shocks were leaking on my Jeep. These shocks or struts were replaced by Douglas Automotive in January 2017, about 2 years and three months ago. Remembering the 3 year warranty I brought the vehicle back for an inspection. The leaks were confirmed and the parts replaced. The technician noted that the brake pedal was slightly soft and suggested a brake inspection. The inspection revealed 50% wear on the pads and functioning calipers but the pads were not sliding freely. he was able to disassemble the brakes, clean and free up the parts so my brakes are good again. I had requested this option vs replacing everything at this time. I am pleased with this shop, not all service shops have integerity and are honest with the customers. Carl explained everything well and when text messages were sent they were easy to understand and kept me informed.

Excellent service Very detailed service report Carl was very helpful

First time customer, new to the area. Appointment on time, done quickly and the text updates etc were really impressive. Will definitely use this company again.

always quick and informative with the quote

Prompt , courteous and reliable service.

The guys at Douglas in Crystal Lake are the best. They are very thorough and honest.

Fast, Friendly and knowledgeable.

Fair priced. Efficient operation. Quality work. Courteous employees.

Always friendly and helpful when explaining repairs Thanks!