Crystal Lake and Barrington Auto Repair

You won't be disappointed with the Team @ Douglas Automotive in Crystal Lake. I took my vehicle to them to address an intermittent electrical issue. These guys go the extra mile in addition to their great communication, competitive pricing and family approach. Job well done by the Crystal Lake Team!!!

Made my appointment on line. I also noted that I would need a ride home rather that wait for it to be repaired. I was exceptionally grateful that this time, facemasks were being worn at the desk - previously, masks were not worn as I was told it was an office and masks were not needed, The young man who drove me home and picked me up was very kind and courteous. My 15 year old car is in need of several repairs, but Chuck walked me through doing the most important to the least. I would recommend Douglas and be sure to get the Club Card. It's well worth it.

Fantastic service all around. From the initial call about servicing my vehicle, to dropping the vehicle off, and picking it up. Really loved the use of technology to show me what was being repaired, other possible issues to address, and the status of the repairs with the vehicle. Also, all my questions were answered in a very open, professional, and candid manner. Looking forward to working with Douglas again when the time arises.

I recently took my car to Douglas automotive for an oil change. I have a Mercedes-Benz GLC 300 and for a B2 service I went to them because I was trying to find an alternative to the dealership. They did a good job and the price was reasonable they stayed in touch over the ensuing months and when my A7 service came due which is essentially an oil change I scheduled to have that performed there.I dropped the car off for the service and stayed and when they were finished I was informed that my check engine light was on.The check engine light was not on when I gave them the car but according to the technician the check engine light was on when he received the vehicle. I was extremely disappointed because I've encountered this kind of situation with dealerships in the past I am very active with automobiles I actually have four my most recent project is a 2012 Subaru STI which currently has a stage 2 tune and I use a private shop for my maintenance.I mentioned my concern to the reception desk and they did not bother to check the error code although they claim that they had reset the service clock for my next schedule maintenance. I'm extremely disappointed in that is very difficult to find a trustworthy mechanic or service location and integrity is at an all-time low. .They asked, that I return the vehicle to them they would run the codes and establish what the problem is which may take approximately an hour I do happen to know that it does not take that long to establish an error code and I am very disappointed in that now I'm obligated to find another trustworthy shop to service my vehicle.

A professional team that has serviced my vehicle for the last few years. Very responsive and clear communication makes Douglas my facility of choice for my cars.

Chris and his team are great, Thank You

Great work, and great prices. This is a great local shop. They do honest work don't try to sell you things on your car. They're kind and always follow up after our services. They certainly care about their customers.

Quality work, fast turnaround time, good pricing. I highly recommend!