Crystal Lake and Barrington Auto Repair

1
Google
Barrington Auto Repair & Tire

Called and asked for the best time for me to bring my car in for a brake job. They said 9:30 AM Thursday was open. Brought my car in on time, and was told it would be ready by noon. Called them at 2:30 (having received no communication from them all day), and was told that the car was not even in the shop yet! No idea when it may be worked on. So, I went and picked it up without the work being done. Poor customer service.

Hi John, we're sorry about your poor experience at our shop. Unfortunately, we were very backed up yesterday. That is not an excuse for not communicating with you, and we apologize for that. Please feel free to give us a call at (847) 381-0454 and we'd be happy to discuss any questions/concerns. Thank you.

- Barrington Auto Repair & Tire
5
Google
Barrington Auto Repair & Tire

My new-to-me car needed some serious repairs done: new radiator, new struts, and new catalyst, to mention a few. I took it in on Monday, April 18. They got it diagnosed, all the parts ordered, delivered, and installed by Friday, April 22, with me moving to another state on April 23. Absolutely incredible shop! Carl is the best!!!

Thank you Scott! We're glad we could help you get ready for your move!

- Barrington Auto Repair & Tire
5
Google
Barrington Auto Repair & Tire

Always courteous,fast, and do a good job at reasonable price. Been using them for 10 years.

Thanks Chuck! We look forward to working with you for many more years!

- Barrington Auto Repair & Tire
5
Google
Crystal Lake Auto Repair & Tire

Thanks Steve!

- Crystal Lake Auto Repair & Tire
4
Google
Crystal Lake Auto Repair & Tire

The work was done and fixed my issue. They do have this goofy inspection fee that I'm not sure why it exists when they will also charge you for the labor too. A little expensive all around BUT the job was done and truck is running

Thank you Joshua! We appreciate your feedback!

- Crystal Lake Auto Repair & Tire
5
Google
Barrington Auto Repair & Tire

Thanks David!

- Barrington Auto Repair & Tire
5
Google
Crystal Lake Auto Repair & Tire

Thanks to Mike for the good job done on my car together with other Technicians I can recommend my friends to come at Douglas Automotive to get there cars fixed.

Thank you Roy! We appreciate your business!

- Crystal Lake Auto Repair & Tire
5
Google
Crystal Lake Auto Repair & Tire

Thank you so much!

- Crystal Lake Auto Repair & Tire
5
Crystal Lake Auto Repair & Tire

I continue to bring my vehicles to Douglas Automotive for three main reasons. First, the cost for service and repairs is, in my humble opinion, very fair. Second, I never brought any of my vehicles back because the work was not done properly. Finally, I like the people in the service department. They couldn’t be more helpful.

5
Google
Barrington Auto Repair & Tire

Fantastic and transparent service. Took me in same day of making contact.. had the work done in a timely fashion. Carl was very informative, patient, and helpful. I recommend to all looking for a reliable shop to navigate their car repair needs.

Thank you Rob! We appreciate your review and your recommendation!

- Barrington Auto Repair & Tire
Douglas Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Crystal Lake Auto Repair & Tire (815) 356-0440, Barrington Auto Repair & Tire (847) 381-0454, Fox River Grove Auto Repair & Tire (847) 639-4552 if you have any issues in accessing any area of our website.