Crystal Lake and Barrington Auto Repair

Always very clear with the work that is recommended, to the extent of saying whether or not I can put it off until next time. Transparency is a great thing.

Friendly and efficient

I replaced my cabin air filter. Fan was blowing weaker. Went to Crystal Lake and "Young" Mike listened to my story. He suggested to go to car and inspect. He solved issue in 2 minutes! No charge!! Douglas has always come through with best service and patient service writers. Thank You, Mike S.

The guys did a great job checking out our "new" car, quoting out the work, and getting it done on time and on budget!

Was told 40 min for an oil change service. It took 90. Tighten up on your promise times. After 30 min, someone should have come to the waiting room to give me an updated promise time.

Highly Recommend Douglas! Always friendly and willing to go the distance to insure you are satisfied. Honest and trustworthy. Wouldn't consider taking my car anywhere else!

I only allow Douglas Automotive to work on my Mitsubishi Endeavor. I appreciate how all work required and suggested is fully explained; I appreciate the honesty and integrity of the mechanics and service staff. (Chris, Ty, Luke) The prices are fair and competitive. That’s why I keep coming back, not to mention my Endeavor runs great!

WORK done professionally, reasonably, and on time, and

I have been a Douglas Automotive client for more than 20 years & have always appreciated the great service. Appointments are completed on time and repairs are accurate (I’ve never had to return for warranty work). They keep great records of each auto and carefully monitor the wear & tear - always helpful so repairs are not done unnecessarily or done so late that they are even more expensive! The front desk crew in Barrington is great - always cheerful and helpful.

Exceptional service. And the guys went the extra mile with my vehicle. Highly recommend them for good quality professional auto and truck repair work.