Crystal Lake and Barrington Auto Repair

We've been taking our automobiles to Douglas for well over 15yrs and have never had any issues with service or with any of the folks working at Douglas. Always treated well and before any work was done they explained, in terms I could relate to the issues that needed to be address. We've taken our cars there because we trust their judgement as they have kept one of our vehicles running and in excellent shape for 19 years now with nearly 175,000 miles. Their recommendations for regular maintenance work always accepted and credited for the longevity & dependability of our 2001 Tahoe. Since we've moved from the Crystal Lake area to a southern suburb we haven't even thought of looking for another auto service location but still travel over 30 miles one way to Douglas Auto in Crystal Lake because we trust them to provide dependable service.

another wonderful visit today was greated by pat and later by carl the fantistic crew also had a great technician david the work oil change and grease was completed in short order and pat also gave me quote for tires for my buick great job by all

Once again Douglas Automotive did a fantastic job working on my Mustang! The service there is professional and kind

I have to say this was one of the best auto repair experiences I have every had. The associates at Douglas went out of there way to keep me informed. I will definitely be bringing them my auto repair issues going forward. Thank you to the entire team at Douglas.

I am 100% happy with the mechanics figuring out what needed to be repaired and the customer service is top notch.

Once again the staff at the Crystal Lake location provided excellent service to my car and really went above and beyond. Everyone is always friendly, welcoming and listens to all my concerns when I bring in my car. I have total peace of mind that my car is back in good working order when I drive away from the shop.

Professional and trustworthy service. And fairly priced. Have confidence in their recommendations for work needed. And since I am not car savvy this is a must quality in a service firm. Thank you Douglas.

Great customer service, reasonable pricing, and repairs done right the first time.

They are very professional and knowledgeable with reasonable rates

Very happy