Crystal Lake Auto Repair & Tire
My car failed the emissions test as the check engine light was on. I wasn't able to bring it back until paperwork was completed by a mechanic so I dropped my car off on a Thursday evening (of course the engine light had turned back off) so that Douglas could take a look at it Friday morning. I got a call Friday morning stating that my car was working just fine and that they filled out the paperwork and told me that my car passed the emissions test. I was so very grateful and amazed that they took the time to get my car tested for me! Just when I didn't think I could be any more thankful, my parents drove me to pick up my car and they asked about their car's bumper that had gotten knocked out of place. A tech came out with us to take a look and put it back into place within minutes at no cost. My entire experience with Douglas has been amazing. They are great with communication, very professional, friendly, and happily go above and beyond! I highly recommend them!
Thank you Amanda! We're proud to go above and beyond for our customers - you deserve it!
- Crystal Lake Auto Repair & Tire