Crystal Lake and Barrington Auto Repair

My car failed the emissions test as the check engine light was on. I wasn't able to bring it back until paperwork was completed by a mechanic so I dropped my car off on a Thursday evening (of course the engine light had turned back off) so that Douglas could take a look at it Friday morning. I got a call Friday morning stating that my car was working just fine and that they filled out the paperwork and told me that my car passed the emissions test. I was so very grateful and amazed that they took the time to get my car tested for me! Just when I didn't think I could be any more thankful, my parents drove me to pick up my car and they asked about their car's bumper that had gotten knocked out of place. A tech came out with us to take a look and put it back into place within minutes at no cost. My entire experience with Douglas has been amazing. They are great with communication, very professional, friendly, and happily go above and beyond! I highly recommend them!

Great service ty the mgr. is very knowledgeable put the right tech with car or truck in for service

Honest and friendly auto repair shop.

Pricing is fair and turnaround is quick. Johnny is great to work with. He even offered to drop my car at my house when they were done with the repair. I won’t be going back to the dealer anytime soon.

Carl, and Douglas Auto mechanics as always fixed my wife’s Mercedes’ E300, very happy with fast appointment, delivery , and quality .

Don't take any high performance vehicle for any kind of work here. Had my rear diff fluid changed and they didn't add the much needed additive as required by the manufacturer. Now I hear a howl/whine when turning the wheel all the way left or right. There have been other not so great experiences, now don't get me wrong they try to make things right but having something go wrong every time is just not worth it anymore.

These guys have gone above and beyond for me year after year. I always tell everyone to go here and I would never go anywhere else! Thank you Salone and Mike!!!!

Excellent service as always. Thanks!

Always a pleasure. Both Ty and Chris are so trustworthy. Never hadf a bad experience at Douglas!

S