Pleasant people to work with. Work done in a timely matter. Estimates given were appropriate.
Very good experience with Douglas! They were friendly and knowledgeable. They also take the time to explain the repair and recommend additional maintenance that is needed to keep your vehicle running in top shape. I will be using them for all my repairs!
excellent, as always and have come to expect.
This shop is very understanding and does excellent work. They know what there doing. I give them a A+ rating.
Friendly, fast and honest service -- time and time again.
They were very helpful and even stayed late to finish our vehicle for us. Great job!!
The staff has always been courteous everytime I call. They always explain recommended service for my Toyota Corolla in a clear manner that I understand. I will highly recommend others to go to Douglas Automotive in Crystal Lake to service their car.
I was extremely pleased with the customer service provided at Douglas. The people I met were very courteous and explained what was done to my vehicle. The result of the work on my headlight improved the brightness of that light. An added unexpected bonus was that my car was washed when I came to pick it up. Thank you!
Douglas Auotmotive was promptly responsive to our need and provided a resourceful solution to our problem ... and met our 24 hour turn around timeline as well.
2007 Fusion in for general service at 67,000 miles. Work was done quickly and at a competitive price, plus a got my car washed! Great job, thanks.