Crystal Lake and Barrington Auto Repair

4
DemandForce
Barrington Auto Repair & Tire

I recently took my car in to Douglas and was very happy wit the service. I also appreciate the email updates / reminders for service & maintenance needed on my car. Very efficient, good follow up, and trustworthy.

5
DemandForce
Crystal Lake Auto Repair & Tire

It is a pleasure to do business with Douglas Automotive. All of you are so courteous, helpful and knowledgeable. It is such a good feeling to have my car serviced by people I trust. I never worry about my car when you work on it. You're almost like family (except the boys at Douglas finish what they start :). The crew is always willing to go the extra mile to solve problems with my car, educate me a little, and make recommendations about things I might not have noticed. I look forward to a long, pleasant association. Bea Swanson (Sr)

5
DemandForce
Crystal Lake Auto Repair & Tire

When I brought my vehicle in for the service appointment, I was told that they were short one technician, and that hopefully they would have the work completed same-day. The did complete it same-day, I was pleased with the work, and I didn't feel overcharged.

5
DemandForce
Barrington Auto Repair & Tire

I came in with some problems with my muffler and it turned out the bulk of my exhaust system needed to be replaced. Though that's not the greatest news Frank was wonderful in explaining everything to me and making sure I was comfortable with all the work being done. They even got all the work done in one day which was extremely convinent for me since I commute everyday to work. I would definitely go to them again!

5
DemandForce
Crystal Lake Auto Repair & Tire

everything was perfect I have never had a complaint with the service I get at douglas automotive. Ken Sherden

5
DemandForce
Crystal Lake Auto Repair & Tire

The first time I called to get something fixed they had an opening right away, I was not able to drop my car off so they came and got it for me. I got my car back the next day! This time I was not able to pick it up so they came and got my husband for me so that he could drive it home. Its the small things that really count when it comes to service and they are wonderful! Thank you so much

5
DemandForce
Crystal Lake Auto Repair & Tire

Another wonderful, top-notch experience at Douglas here in Crystal Lake. Ty is always courteous and friendly. We are always given detailed information about what is wrong and what is needed to repair the problem.

5
DemandForce
Crystal Lake Auto Repair & Tire

Douglas automotive continues to meet my needs when they need to be done. I run a business and need my trucks for jobs. They got me in and out. We had our truckmount on the job 2 days later making us money.

5
DemandForce
Barrington Auto Repair & Tire

As usual prompt, reliable service.

5
DemandForce
Crystal Lake Auto Repair & Tire

I needed a rental car while my car was in for repair. There was a discrepancy on the rental car bill and Douglas Auto took care of it. Great customer service!

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