Crystal Lake and Barrington Auto Repair

4
DemandForce
Crystal Lake Auto Repair & Tire

You did a great job on solving a difficult problem. I appreciate your concern for minimizing the costs associated with finding a solution to my random Check Engine light.

5
DemandForce
Crystal Lake Auto Repair & Tire

Friendly customer service, timely work, and quality work. Great job as always!

5
DemandForce
Barrington Auto Repair & Tire

Once again, you provided service above and beyond the call of duty when our daughter was visiting and her car needed to be repaired in a short time to allow her to return home. Even when parts were hard to find, you made the arrangement to take care of the problems.

5
DemandForce
Crystal Lake Auto Repair & Tire

I was referred to Douglass from family, excellent experience and very happy with the service. Very through explanation of what needed to be repaired.

5
DemandForce
Barrington Auto Repair & Tire

Like the family doctor you had as a kid, but for your car.

5
DemandForce
Crystal Lake Auto Repair & Tire

I strongly believe in customer service, high quality repairs, and in companies that stand behind their work! Douglas Automotive has all three and more

5
DemandForce
Crystal Lake Auto Repair & Tire

From making the appointment to leaving with my car after servicing, my visit was well organized and carefree. Doug and his staff made me feel that my car was well looked after and at no time did I feel they were trying to take advantage of me! Thank you Doug!

5
DemandForce
Crystal Lake Auto Repair & Tire

I am a fairly new customer to Douglas and in the month of July alone, I have had service work perfromed on 2 of my vehicles and have been very pleased with the attention given to my cars and the thoroughness of the work. It is great not only to be able to get the immediate work done, but extremely they were extremely helpful in putting together a prioritized "roadmap" for future consideration. Thanks guys!

4
DemandForce
Crystal Lake Auto Repair & Tire

cannot complain about the service what bothered me was the oil stains all over my car from hands that worked on my car. It was even on the oil change sticker that was put on my winshield. I hope that keeping the customers car clean after service can be worked on.

Juan, Thank you for your constructive comments. Our goal is perfection and we missed the mark with our cleanliness. No Excuses, this should not ever happen. When you bring the car back to trace down your vibration a full cleaning will be performed.

- Crystal Lake Auto Repair & Tire
5
DemandForce
Crystal Lake Auto Repair & Tire

Quality work done in a timely manner. They worked with me to get the work done with the cost always in mind.

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