I came in with some problems with my muffler and it turned out the bulk of my exhaust system needed to be replaced. Though that's not the greatest news Frank was wonderful in explaining everything to me and making sure I was comfortable with all the work being done. They even got all the work done in one day which was extremely convinent for me since I commute everyday to work. I would definitely go to them again!
everything was perfect I have never had a complaint with the service I get at douglas automotive. Ken Sherden
The first time I called to get something fixed they had an opening right away, I was not able to drop my car off so they came and got it for me. I got my car back the next day! This time I was not able to pick it up so they came and got my husband for me so that he could drive it home. Its the small things that really count when it comes to service and they are wonderful! Thank you so much
Another wonderful, top-notch experience at Douglas here in Crystal Lake. Ty is always courteous and friendly. We are always given detailed information about what is wrong and what is needed to repair the problem.
Douglas automotive continues to meet my needs when they need to be done. I run a business and need my trucks for jobs. They got me in and out. We had our truckmount on the job 2 days later making us money.
As usual prompt, reliable service.
I needed a rental car while my car was in for repair. There was a discrepancy on the rental car bill and Douglas Auto took care of it. Great customer service!
You guys are awesome, as always! It is a great feeling to know that I am in 'trusted' hands, and that you have my welfare and safety always in mind, and help me pace the work to meet my finances! Thanks as always!
All business was handled over the phone with TY. He was very helpful and reassured me that Douglas was honest and fair. As it turned out the car problem wasn't a costly as I had orginally thought, so I was very pleased with the outcome. My grand daughter picked up the car and noticed that another sensor was out. Ty requested that she bring the car back in at a later date as all service people had left for the day. The sensor was replaced and everything is good. I would certainly recommed Douglas and I would use you again if needed. Thanks Ty.
Excellent service. Professional and courteous staff. Just started using this shop after using the car dealer from whom I purchased the car for maintenance and repairs. No regrets, very satisfied so far.