You guys are awesome, as always! It is a great feeling to know that I am in 'trusted' hands, and that you have my welfare and safety always in mind, and help me pace the work to meet my finances! Thanks as always!
All business was handled over the phone with TY. He was very helpful and reassured me that Douglas was honest and fair. As it turned out the car problem wasn't a costly as I had orginally thought, so I was very pleased with the outcome. My grand daughter picked up the car and noticed that another sensor was out. Ty requested that she bring the car back in at a later date as all service people had left for the day. The sensor was replaced and everything is good. I would certainly recommed Douglas and I would use you again if needed. Thanks Ty.
Excellent service. Professional and courteous staff. Just started using this shop after using the car dealer from whom I purchased the car for maintenance and repairs. No regrets, very satisfied so far.
This is easily the best automotive repair shop I've ever used. Pat and Frank couldn't be more pleasant and helpful. They make sure all of your questions are answered and will discuss any options available. I take my vehicle to the dealership where I purchased it on occasion, but I never fully trust their suggestions. At Douglas, I never get the feeling they are trying to up-sell services that are unnecessary.
I am always impressed with the great service at Douglas Automotive!
My first experience with Douglas Automotive was delightful. It was the first time that I talked with a mechanic where I didn't feel like a lamb going to slaughter. The team here fully explained the vehicle's problem, and the cost to fix it. Best of all, all work was completed the same day. I love that I didn't have to wait for parts to be shipped in.
Service is second to none and so is the staff.
As usual, the service was great and the service people are very polite.
Great service, clear communication, and went above and beyond fixing my damaged bumper.
Everyone I dealt with at Douglas was fantastic. Definitely will be back. I'll be sure to let others know what fantastic service you provide there. Thanks.