Went in for a problem with Brakes that the dealer couldn't figure out. The problem was quickly diagnosed and fixed.
I recently had to have my battery replaced in my vehicle. Douglas Automotive actually came to where my vehicle was and gave me a jumpstart. I really appreciate their kindness, overall professionalism and their prompt assistance.
Just like every other experience I've had at Douglas, the only reason I gave it 5 stars, is you don't have 6. The place is very clean,the people are knowledgeable, and very nice. The owners are second to none.
YOU GUYS ROCK!! I CAN ALWAYS COUNT ON YOU. THANKS, PAM GARCIA
The guys at Douglas are always professional, courteous, and honest. We love taking our car there!
Great Service. Great and very pleasant help.
Just had our minivan worked on and as usual the work was done right and right about the estimated cost. In fact the cost was lower than qouted. Go to Douglas Automotive in Crystal Lake. Ty and Pat will take good care of you!
It's always a pleasure to come to the desk and feel I get honest, clear information, great feedback, with a touch of delightful humor.
As always, you have been so gracious to take good care of my Camry, and this time to squeeze me in so I would have a safe trip.
As usual,work was done correctly and on time. Bud