Crystal Lake and Barrington Auto Repair

5
Crystal Lake Auto Repair & Tire

I was referred to Douglass from family, excellent experience and very happy with the service. Very through explanation of what needed to be repaired.

5
Barrington Auto Repair & Tire

Like the family doctor you had as a kid, but for your car.

5
Crystal Lake Auto Repair & Tire

I strongly believe in customer service, high quality repairs, and in companies that stand behind their work! Douglas Automotive has all three and more

5
Crystal Lake Auto Repair & Tire

From making the appointment to leaving with my car after servicing, my visit was well organized and carefree. Doug and his staff made me feel that my car was well looked after and at no time did I feel they were trying to take advantage of me! Thank you Doug!

5
Crystal Lake Auto Repair & Tire

I am a fairly new customer to Douglas and in the month of July alone, I have had service work perfromed on 2 of my vehicles and have been very pleased with the attention given to my cars and the thoroughness of the work. It is great not only to be able to get the immediate work done, but extremely they were extremely helpful in putting together a prioritized "roadmap" for future consideration. Thanks guys!

4
Crystal Lake Auto Repair & Tire

cannot complain about the service what bothered me was the oil stains all over my car from hands that worked on my car. It was even on the oil change sticker that was put on my winshield. I hope that keeping the customers car clean after service can be worked on.

Juan, Thank you for your constructive comments. Our goal is perfection and we missed the mark with our cleanliness. No Excuses, this should not ever happen. When you bring the car back to trace down your vibration a full cleaning will be performed.

- Crystal Lake Auto Repair & Tire
5
Crystal Lake Auto Repair & Tire

Quality work done in a timely manner. They worked with me to get the work done with the cost always in mind.

5
Crystal Lake Auto Repair & Tire

Want to thank the team at Douglas Crystal Lake for addressing a very problematic and irregular strating problem with my daughter's car. So far, so good! As we have not had a repeat and no longer expect too! Thank you!

5
Crystal Lake Auto Repair & Tire

Our Scheduled appointment went as planned. Douglas Auto dropped off my wife at home so she could get some work done while our car was being worked on, and picked her up to get the car when the work was done. The worked was completed in the time frame they said, which was great, because our daughter needed to be picked up from camp. Everyone one was very nice, from the people at the counter to the driver who gave us a ride. Thanks for keeping us on the road.

5
Crystal Lake Auto Repair & Tire

Douglas Automotive is always professional and courteous. I find them to be very trustworthy.

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