Crystal Lake and Barrington Auto Repair

Honest. Considerate. Real people.

My go-to place to service my car. Love their communication technology! They’re professional, thorough and provided high-touch service by following up after a few days to see how everything was going since the work was performed. Shout out to Chuck and Rob!

Excellent service. Covid safety procedures were in place. Kept car overnight but was kept informed by Mike regarding status.

Carl, Robert, and the entire team at Douglas Automotive Barrington are professional and experienced - always working to ensure exceptional service. I've been working with the Douglass team for the last three years to perform maintenance and service on my BMW 3 series. Each time, they take a systematic approach to solving maintenance problems, working closely to keep you informed on estimated repair time and price. In the past, they have often found issues caused by other shops/dealers - including a time where the tires were installed incorrectly. I would recommend Douglas to everyone.

The place is the only place I fully trust with my vehicle. The staff is friendly and extremely knowledgeable. I highly recommend !!!!!

Employees at desk did not wear masks. Clearly not interested in public safety. When I asked one of them to please put on his mask so I could approach the counter and pick up my car, he stated he did not have one. Really????? I will not frequent this business again.

They communicated to me the issues in an easy and detailed manner. Chuck the service Mgr was very helpful and great to work with. I was very happy with their work and completion time.

Fantastic as always!