Crystal Lake and Barrington Auto Repair

Their staff is excellent. Super friendly, always willing to take the extra moment to explain what needs to be done. I moved 8 years ago, but still continue to make the 45 minute drive to get my car repaired here. Finances are extremely tight, so I appreciate that the staff is always willing to help me prioritize repairs. In short, I highly recommend Douglas Automotive.

Emission test failure. Sent to Douglas auto for diagnostics and repair to pass Emission test. They got it done the FIRST time. They even sent my vehicle in for emission test for me. Stress free!

Same great service, but have one question. As part of the service program I signed up for I am supposed to receive new windshield blades which I have never received because the blade on ‘34 Ford is small and unusual. My question is would it be possible to receive blades for my 2017 Honda Accord instead? The Accord is serviced as part of the service contract that came with the so I don’t have Douglas do it. Thanks for your consideration of this question. Best, Jim

Doug and his team do a fantastic job taking care of our cars and making recommendations. The shop and waiting area are immaculate. There is also excellent communication via text letting you know of recommendations and alerting you when the work is complete

Good work.

Highly recommend, great customer service. Service managers will keep you informed and they get the work done in the time frame promised.

So far so good for new ABS control and brake booster

Very thankful for Chuck and his team, they fixed our company car so that we can continue helping people.