Crystal Lake and Barrington Auto Repair

Diagnostic and repair work was very appreciated. Highly recommend and will continue to use Douglas in the future for all of our vehicles.

Prompt, respectful, and flexible

I took my vehicle to get checked out after I failed an emissions test. Mind you the vehicle had been driving just fine and to my surprise didn’t pass the emissions test. I then proceeded to have Douglas Automotive take a look at it and get it back in compliance. After several hours with my vehicle they call me back and give me a laundry list of issues with it to include the transmission. They themselves told me that they had test driven my vehicle to make these determinations. After getting hit with the enormous estimate I then decide to drive it home so that I can determine how I’m going to pay for it all. Upon picking up my vehicle which was operating just fine prior to dropping it off and then was operated by Douglas Automative as well the car completely breaks down about a block away from their facility.... Doesn’t make any sense to me how it can be operating fine that whole time and then not be drivable and need to be towed in such a short span of time. Not going back here ever again.

All good,the shop was neat and clean,Josh & Dave were polite an the mechanic got me in and out no time at all for a flat tire on my wife’s Jeep Grand Cherokee. Thanx Douglas Automotive

Friendly staff and work hard to correct or fix the issue with your car.

This auto shop repair is the BEST in the business ! I was wowed with the results of the billing. They had to replace the serpentine belt, battery, and did an oil change while I had it being serviced. Very professional, polite, on time and very reasonable. I recommend them before you even consider taking your vehicle to any dealership. Makes and models do not matter to them ! Another great experience !

It is always a pleasure to do business with the folks at Douglas Automotive.

Service was through and excellent.

Excellent service and integrity at Douglas! They stand behind their work 100%. Polite employees who explain all issues thoroughly and patiently (especially Ty). I will take my vehicles to Douglas for all repairs as long as I live in the area!!!

Highly recommend the repair services. Their customer service is exceptional Work was completed at a reasonable price and on time. I