Crystal Lake and Barrington Auto Repair

I have no more trust in Douglas Automotive Repair. After 20 years, bye-bye. I took my 2011 Accord in to have the A/C inspected and was told I needed a new compressor - total job roughly $1250. I was also told lower ball joint needed replaced - total job roughly $680. Plus some other "recommended" maintenance items (struts - front and rear, fluid changes, spark plugs, etc.) bringing total estimate to just over $5100. Took same car to dealer where a general inspection was done. No A/C compressor change required. Ball joints were not pointed out as an item needing replaced. They are NOT the same place I have been bringing my car to. I don't know what changed but I do not trust them anymore.

Great service !

Great job!

Fantastic service all around. Friendly, professional, timely. I dropped off my car there and they had a car to drive me home. They let me know every step of the way what was going on with the service and I was able to pick it up the same day.

I've only been to Douglas Automotive twice, but each experience has been top notch. Any time my vehicle is in need of repair, I will use Douglas!

10

I would recommend if you want fast a quality work done on your vehicle. I was eleven hours away from home. I was Having water pump issues with my Truck. I was due to leave in the next 3 days. Without hesitation they repaired my vehicle in a first class fashion. They were very professional and went above and beyond to make sure I was fixed probably and good to go . Thanks again!!!!!!!

Always quality work that you can trust.

I have used Douglas in the past and will continue to do so due to their thoroughness of completing the entire job, not just a tunnel vision task, and their customer service. Communication has always been complete and timely, even when things like receiving the wrong parts gets in the way. A+