Crystal Lake and Barrington Auto Repair

Carl, Robert, and the entire team at Douglas Automotive Barrington are professional and experienced - always working to ensure exceptional service. I've been working with the Douglass team for the last three years to perform maintenance and service on my BMW 3 series. Each time, they take a systematic approach to solving maintenance problems, working closely to keep you informed on estimated repair time and price. In the past, they have often found issues caused by other shops/dealers - including a time where the tires were installed incorrectly. I would recommend Douglas to everyone.

The place is the only place I fully trust with my vehicle. The staff is friendly and extremely knowledgeable. I highly recommend !!!!!

Employees at desk did not wear masks. Clearly not interested in public safety. When I asked one of them to please put on his mask so I could approach the counter and pick up my car, he stated he did not have one. Really????? I will not frequent this business again.

They communicated to me the issues in an easy and detailed manner. Chuck the service Mgr was very helpful and great to work with. I was very happy with their work and completion time.

Fantastic as always!

Probably one of the best car-repair operations in the nation. I would never trust my vehicle with anyone else.

Always get “First Class “treatment when I go there..Total worry free car repair. That’s why I always enjoy dealing with Chris an Ty...

Service reps very knowledgeable & personable. Instilled confidence from the beginning. Fair price.

The service manager, Chuck, was extremely personable and professional. Before meeting in person, he’d pretty much earned my trust over the phone. All work was done well, in a timely manner and at competitive price for services rendered. Also, there were no surprises. An accurate estimate was provided by text the night before. This is a highly competitive business so you have the right people in the best place! Though this facility is not set up for exterior cleaning (car wash bay) like much of the competition, it would have been nice had the car been cleaned before returning it to me. Even if just the exterior glass had been done with windex/paper towels or squeegee? After spending over $1300 this small effort & extra 10 minutes would have been appreciated.

Good job.