Crystal Lake and Barrington Auto Repair

They gave me a free oil change (healthcare worker) AND picked up and dropped off my car for me. Were very thankful for all the healthcare workers! So very nice to deal with and this just goes to show what a great company this is! ⭐️⭐️⭐️⭐️⭐️⭐️

monday morning we took our jeep in for a oil change at 8:00am and was was greeted by chuck with a nice good morning, every 90 days we go in for a oil change ,90 days ago we did a oil change and tire rotation everything else was ok, but this time we mention to chuck the passenger back tire was 5 pounds lighter, well in a few minutes the tec. named rob advised we had a hex head screw in tire causing the air leak rob did a great job and repaired the tire, then a few minutes latter chuck advised the rear brakes and rotor were rusted and that most of braking was being done by the front brakes and recommended they be replaced. rob did a very good job. please note i go back to the old rule of oil changes ,change your oil every 90 days or 3000 miles which ever comes first. also we belong to the douglas automotive car care club which saved us some money.

My Ford Escape had a noise in the front end. I always am aware of any noise since my Escape is very old. Douglas found the problem and fixed it.

Recently I had taken my mercedez benz for servicing at the barrington location. I like the service as chuck was able to put me In the schedule on time. I like the diagnostic process where they give you an overall view of the health of the vehicle and what services are recommended. Pricing is also reasonable and I have stopped taking my vehicle to the dealership for servicing

Great service once again by Tye. He explained the work that needed to be done and the options I had. No pressure!

Been Mikes customer for decades. Appreciate my first experience with Douglas

Referred by a friend. Extremely satisfied! Definitely my go to shop from now on!

Very direct and right culture. a pleasure to work with!

Always nice for them to sit and explain what is needed . And tell you the code for trouble light can wait.

This was my first time at Douglas and I must say that I was impressed with the entire experience. When I called to get pricing Chris was super nice and up front. After getting estimates from other places Douglas blew them out of the water by almost half the cost. I dropped my wife's car off and they did a full inspection on the car and to my surprise I received a text message with a link of the what they found with pictures. This is an awesome thing to see as most places just say you need things done and you have to take their word for it. I thought I needed brakes and Chris double checked and honestly told me that we are fine on brakes. Chris and Ty (SP?) were super friendly and a pleasure to work with. Definitely will be coming back here for any future needs!!