It’s happening more and more. Owners are getting vehicle manufacturer recalls and have no idea what to do. Is this urgent? Should I continue to drive my car? Who should I contact?
When you receive your recall letter in the mail or via email, don’t panic. Call the nearest dealership that sells your brand of car to make an appointment for the repair. All dealerships are required to replace the recalled part free-of-charge. Be aware; although the recalled part will be replaced for free, additional parts on the vehicle the dealer suggest be repaired might not be covered under the recall. To avoid headaches, when presented with these recommendations, ask the dealer if the additional part repairs are included under the recall and ask for it in writing.
If you feel that you would like a second opinion on the suggested repair, Douglas Automotive can provide an inspection of the vehicle free-of-charge.
Douglas Automotive cannot replace the recalled parts free-of-charge. But if you have had the recalled part serviced or replaced at an independent automotive repair facility before the recall and have a receipt of service, the automaker is obligated to reimburse you for the work.
Additional information about your vehicle’s recall can be found at www.nhtsa.gov or www.safecar.gov.