Monthly Archives: March 2017

Vibration problem shakes driver of Toyota van

Vibration problem shakes driver of Toyota van

Q. I read your column all the time and love it so when this problem came up with my van, I thought, who better to get a straight answer from than you. Some history -- in July I purchased a 2007 Toyota Sienna certified vehicle from a Toyota dealership. The van had 70,000 miles and was in excellent condition. Shortly after taking possession (and a road trip), I noticed between 30-35 and 45-50 mph (especially 1,300 to 1,400 rpm) there was a louder "droning noise," as Toyota calls it. Along with this noise was a vibration that reverberated throughout the cabin and was felt in my seat. I should mention that right after I purchased the van, I had a set of Hankook H737 Optimo tires put on with an alignment. The first time I took the van back to the dealer, they indicated they could not find a problem and they would want to try driving another van (same year, mileage, model, etc.) to determine if this is just how the van operates. They did not have such van at the dealership. I i ... read more

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Vibrations

Rust usually excluded from warranties

Rust usually excluded from warranties

Q. I read with interest your recent column regarding the Santa Fe and rust, which is a related issue with my 2003 Santa Fe. In December I spent almost $2,300 at the Hyundai dealership replacing the front exhaust pipe assembly, which had rusted out and fallen off the car. When I took it to my regular mechanic in January for an oil change and checkup, he told me the rust on the bottom of the car -- brake backing plates, gas tank shield, etc. -- was so bad it looked like the car had 300,000 miles on it instead of the 90,000+ miles it does have. I still have a few thousand miles left and about six months on my 10-year, 100,000 mile warranty. Do I have any recourse to get the car repaired or the rust problem addressed before the whole car falls apart? I believe there have been multiple lawsuits against Hyundai on the rust issue in "Salt Belt" states but not much came of it. Your recommendation?   A. Thanks for reading the column and sorry you are having all those issues w ... read more

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Douglas Q&A

Mice can do significant damage to autos

Mice can do significant damage to autos

We have seen several cars brought into the shop this year with rodent damage. I don't know if this is because of the extremely long and cold winter we experienced here in the Chicago area but, whatever the reason, we have seen more of this damage recently than in years past. The damage has ranged from fairly minor, about $200 in repairs, all the way up to more than $1,500 worth of repairs. On the minor side, typically you find a nest under the hood and then some wiring to one of the sensors on the engine has been chewed through. After we clean out all of the nest material and repair the wiring, the vehicle is usually good to go. We always check the air filter box and the cabin air filter for more debris because they can get in there, too. The car that suffered the worst damage, by far, was a Mustang. It was parked in a garage for several months while the owner was out of state over the winter. The damage under the hood was minor compared to what was done on the inside of the c ... read more

Loose wire remains elusive for a decade

Loose wire remains elusive for a decade

Q. I purchased a new 2000 Lincoln Cartier Town Car. Within a few years, the whole system just stopped; no air, no heat, no blower. For about the last ten years, this has continued about every three to six months after service by the Lincoln dealer. New modules, new blower, new wire, etc. This June when in Michigan, it again went out. The Lincoln dealer put in another module and it worked fine for one day. I took it back to the same dealer, and when they opened the hood and touched a wire in front of the firewall, the system started up. So he replaced the wire The car worked fine until I sold it to a friend of mine three weeks ago. Guess what? It went out again. After about a week, it started to work again. This pattern of working and then not, driving a half-hour or sometimes a day or two before things are fine, has been going on for years and has the Lincoln mechanics stumped. Have you had any problems like this with the Town Cars? By the way, the car had 222,000 miles on it when I ... read more

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