Always a great experience.
Happy to have a place that is fairly priced and only does what needs to be done. They stand behind their work. Great alternative to the dealership and you can actually talk to someone knowledgable (Chris was my service writer) about what is going on with your car (unlike dealerships). I will definitely be going back for the rest of the family cars. Douglas is a great alternative to the dealer for quality repair work.
Good service, everything works!
Douglas Automotive in Crystal Lake continues to perform with quality. Even though I moved 12 miles away from Crystal Lake almost 4 years ago. I will continue to take the extra drive time to have repairs and preventative maintenance done by Douglas Automotive.
Everyone goes the extra mile to help you...highly recommend them to everyone!
Honesty, integrity, and professional work-that’s Douglas Automotive!
Always get great, personal service with Douglas. That's why we've been using them for over 15 years now.
These guys are a first class operation - excellent customer service - they got me in and out in less than an hour
your greated with a friendly voice and the work thats done is very well done
Very good customer service. Fast inspection and repair.