Finding Vehicle Recall Information From Barrington or Crystal Lake

Posted August 27, 2010 3:31 PM



No matter how well they’re made, cars are bound to have problems with their design or manufacturing. When the government thinks a problem is really serious, they require the manufacturer to issue a recall notice to Barrington or Crystal Lake residents and to fix the car free of charge. The manufacturer then tries to contact everyone who owns that type of car in Barrington or Crystal Lake and elsewhere until the work is done.

If you have questions about vehicle recalls, give us a call:
Douglas Automotive
. Barrington or Crystal Lake, IL .
.

These recalls always affect safety, so you need to take them seriously. It’s really easy to find out if a vehicle is being recalled. For links to government sites, look in the AutoNetTV website.

Other website include: carfax.com; autobytel.com; and dmv.org. All of these sites have free recall searches.

Recalls are pretty serious and don’t happen all that often. But sometimes cars have less serious problems that you still might want to know about. In this case, manufacturers issue what is known as a Technical Service Bulletin – or TSB. These bulletins tell service centers how to repair a problem that occurs frequently or is especially difficult.

The pros receive updated information through subscription plans, which are sometimes available in consumer versions too. You can buy access to these for an annual fee.

Whatever your source, pay attention to vehicle recalls to keep you and your passengers safe.


Posted in the Maintenance category


Budgeting for Maintenance In Barrington or Crystal Lake IL

Posted August 20, 2010 12:35 PM



Life's full of surprises in Barrington or Crystal Lake IL, some of which cost money. A leaky roof, a broken tooth, or an unexpected car repair. Douglas Automotive of Barrington or Crystal Lake IL and AutoNetTV have done some research on how we can budget for proper vehicle care.

Everyone in Barrington or Crystal Lake IL does our best to budget for scheduled vehicle maintenance. What's hard is unexpected repairs. The truth is that our vehicles can stay on the road longer than ever before with proper maintenance. That's because of improved vehicle design and manufacturing quality. But some of those same improvements also lead to higher repairs costs.

Let's take the fuel pump. Previous generations were often stranded by the side of the road by vapor lock. This occurred when the gas vaporized between the gas tank and the fuel pump. Fuel just stopped flowing.

You had to sit and wait until the car would start again. To alleviate the problem, fuel pumps are now located inside the gas tank. This is a great solution, but when the fuel pump fails, it's a much more expensive proposition to replace it.

Sealed wheel bearing assemblies are another example. These wheel bearings can't be serviced – you just have to replace the entire assembly when it starts to fail. That costs several times as much as service on non-sealed bearings.

So we all benefit in Barrington or Crystal Lake IL from design improvements, but we need to plan for repairs down the road.

There's a tool that can be found on Edmunds.com that you can use to prepare your service and repair budget.

Let's suppose you have a 2003 Toyota Camry – a very popular car in Barrington or Crystal Lake IL. It's now paid for and you'd like to keep it running for the next three years. You can go to Edmunds' True Cost to Own calculator and enter your vehicle's data. The calculator will provide estimates of what it'll cost to service and repair your vehicle over the next five years. The estimate is based on where you live in or near Barrington or Crystal Lake IL, manufacturers' recommendations and repair experience for your particular model.

Of course these are just estimates – there's no way to predict what'll actually happen to the car in your driveway, but it's a good starting point.

The calculator also has estimates for depreciation, financing, insurance, taxes and fuel costs.

Let's focus on maintenance and repair. This table shows that the average monthly cost of maintenance and repairs is eighty-three dollars. That may sound like a lot, but compare it to a new car payment.

Budgeting for Maintenance

So if you set aside eighty-three dollars a month, you'd go a long ways towards taking care of routine maintenance and being prepared for the unexpected repairs that arise.

Of course, you can't predict when something will go wrong or what it'll cost, but at least you have a reasonable target to shoot for.

Some people around Barrington or Crystal Lake IL are afraid of what can go wrong with their older car so they buy a new one. That's fine if you really want a new car, but if you properly maintain your older vehicle, you'll save a lot of money on new car payments and insurance. It just makes good economic sense.

Get with your Barrington or Crystal Lake IL service advisor at Douglas Automotive and work out a plan for keeping your vehicle on the road.

You can visit Douglas Automotive at . in Barrington or Crystal Lake, IL . or just give us a call at ..


Posted in the Maintenance category


E-85 Fuel Safety Advice From Douglas Automotive

Posted August 17, 2010 10:04 AM



Today at Douglas Automotive we want to talk with you about a very important safety issue. This automotive safety warning is coming from a very unusual source: fire fighting experts. You’ve probably heard of E-85 gasoline being offered in the Chicago area. Some newer vehicle models are specifically built to run on E-85 – the rest are not.

Does your vehicle use E-85 gasoline? Bring it down to Douglas Automotive at . in Barrington or Crystal Lake, IL . to find out, or give us a call to make an appointment by calling ..

E-85 gasoline has been developed to fight air pollution and reduce oil consumption. E-85 fuel is a mix of 15% ethanol, a grain-base alcohol, and 85% gasoline. So-called Flex-Fuel vehicles are designed to use either normal gasoline or E-85 gas. The result is lower harmful exhaust emissions to our local Chicago community.

All gas engines can run with up to 10% ethanol and in fact a lot of gasoline sold in the Barrington or Crystal Lake IL area does contain some ethanol. The problem comes when well meaning people without Flex Fuel certified vehicles put E-85 into the tank.

At a 15% concentration, the potential for problems arises. Because of the chemical differences between ethanol and gasoline, special seals and gaskets are needed for Flex Fuel vehicles in Barrington or Crystal Lake IL. In a normal engine, the ethanol in E-85 gas will eat away important seals and gaskets. This leads to gas and oil leaks.

You can imagine the fire hazard caused by leaking gasoline. Fire fighting experts caution consumers to only use E-85 if they know they vehicle is certified to handle it. They expect vehicle fires to increase because of using the wrong fuel in non-Flex Fuel vehicles.

So are people who don’t have a Flex Fuel vehicle but use E-85 to help the environment actually putting themselves at risk? Yes. In fact, service and repair centers in Barrington or Crystal Lake IL are being warned to purchase fire extinguishers that use the special foam needed to extinguish ethanol fires as a precaution in case starting-up an ethanol damaged engine leads to a fire.

Obviously, this isn’t something you want to have in your Barrington or Crystal Lake IL garage at home, either. If you have a Flex-Fuel certified vehicle, feel free to protect the environment by using E-85 gasoline. If not – please do not use E-85 in an engine that’s designed to run on unleaded gasoline only. At Douglas Automotive we are concerned about your safety. If you have questions or want to find out how to determine if your vehicle can safely use E-85, go to www.e85fuel.com for more resources.

Take a look at our attached auto safety tips video from Auto Tips Videos.


Posted in the Warranty category


Douglas Automotive Often Asked About Premium vs. Regular Gas

Posted August 4, 2010 11:25 AM



People in Barrington or Crystal Lake IL often ask the question: "Will using premium gas make my car run better?" The answer is simple. But first, let's talk about what exactly premium gasoline is.

Different grades of gasoline have different octane ratings. Regular gasoline has the lowest octane rating and premium the highest. Most gas stations around Barrington or Crystal Lake IL also carry a mid-grade that falls in between the two. The octane range for the different grades of gas varies by region due to altitude differences.

Engines require different octane ratings because of design differences. For example, turbocharged engines usually require premium gas.

There's a sticker on your gas tank filler lid that tells you the minimum octane rating your manufacturer recommends.

For help identifying the type of gasoline your engine needs, come by our Barrington or Crystal Lake IL service center:
Douglas Automotive
.
Barrington or Crystal Lake, IL .
.

Read your owner's manual carefully to see if it's acceptable to use lower grades. With some cars in Barrington or Crystal Lake IL it is; the engine control computer can adapt. You’ll lose some performance, but won't do damage. With other engines, using a lower grade of fuel could result in serious damage; so you don't want to save a couple of bucks at the pump only to pay it out a hundred fold at the repair shop.

Your car will run best on the grade of gasoline recommended by the manufacturer.

Today's computer controlled vehicles are optimized to run well on the recommended grade of fuel. Using a higher grade than is recommended will not give you any additional performance or better fuel economy.

Regulations require detergents for all grades of gasoline, so your engine will have the same protection, regardless of the grade of fuel you use. If you do hear some knocking or pinging from your engine, take it seriously and get your SUV into Douglas Automotive. It may be a sign that you need a tune-up or some other repair.

In times of high gas prices, we're all conscious of making our fuel dollar go further as we drive around Barrington or Crystal Lake IL. Be sure to use the right gas for your car. Keep your tires properly inflated and your vehicle well maintained and you will get the best fuel economy possible.


Posted in the Fuel System category


Douglas Automotive On Your Serpentine Belt

Posted July 30, 2010 1:30 PM



Today we’re going to be talking about serpentine belts for our Barrington or Crystal Lake IL customers. Let’s start by talking about the accessories that are driven by the serpentine belt. First is the alternator. That’s the device that makes electricity to power the vehicle and recharge the battery. Then there’s the air conditioning compressor that makes cool air for you while you're driving around Barrington or Crystal Lake IL in the summer.

The power steering and power brake pumps are driven by the serpentine belt in most vehicles. Those pumps make the pressure that assists your steering and braking.

In many vehicles, the water pump is driven by the serpentine belt. The water pump is what circulates the coolant that protects your engine. In some cars around Barrington or Crystal Lake IL, the water pump is driven by the timing belt.

The radiator cooling fans on some vehicles are also driven by the serpentine belt. Some have separate electric motors. That’s really a lot of work for one belt.

But modern engine design has a single belt that snakes around the front of the engine and drives most if not all of these accessories. Serpentine belts do a lot of work, but they’re tough and can last for thousands of miles.

Just how long will they last? That’ll vary for each individual car in the Barrington or Crystal Lake IL area. Your manufacturer will have a recommendation for when it should be changed, but it could need it sooner. The good news is that a visual inspection can reveal a belt that’s getting close to failing.

Douglas Automotive can look at the belt: if it has more than three or four cracks per inch it needs to be replaced. A deep crack that’s more than half the depth of the belt - replace. Frayed, missing pieces, a shiny glazed look? It’s out of there.

What’s involved in replacing the belt? First the old belt is removed. Then a new one is fitted around all the pulleys for the accessories and the drive. There’s a special pulley called a tensioner.

This pulley is mounted to the engine block with a spring loaded arm. Its job is to apply the correct amount of tension to the belt to keep it from getting loose and maybe slipping off. Because the spring in the tensioner pulley wears out, AutoNetTV recommends replacing them at the same time as the belt. It just makes sense.

What are the warning signs that there’s a problem with the serpentine belt? You may hear a squealing sound from under the hood when accelerating around our Barrington or Crystal Lake IL streets. A loose belt might give you a slow, slapping sound.

What do you do if your belt breaks? If you’ve actually had that happen on our local Barrington or Crystal Lake IL freeway, it can be a little scary. Often the first thing you notice is that you have no power steering or power brakes. Don’t panic – you can still steer and brake, but you’ll have to do the work. It’ll be harder to steer and you’ll need more time and effort to stop, so plan accordingly.

Your dashboard will light up will all kinds of warnings. You’ll see a warning about your cooling system if you have a water pump that’s driven by the serpentine belt. This is very critical because without your cooling system working, your engine will overheat. If you don’t stop you’ll have massive engine damage, maybe to the point that you need a new engine. Pull over as quickly as you safely can. Open your windows and turn the heater on full blast to provide a little engine cooling and pulled over as soon as possible.

The battery light will come on because the alternator isn’t working. If your car’s water pump isn’t driven by the serpentine belt, you’re not in danger of overheating so you can drive a little further if necessary. But the battery will run down to the point where the car won’t run and will just shut off. You don’t want that to happen while you’re driving in our local Barrington or Crystal Lake IL traffic.

Remember, this does not have to happen if you replace your serpentine belt on schedule. Ask your technician at Douglas Automotive to check your belts and hoses from time to time so you can take care of them if they need to be replaced prematurely.

Douglas Automotive
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Barrington or Crystal Lake, IL .
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Posted in the Maintenance category


Wheel Bearings

Posted July 22, 2010 2:35 PM



Let me start by saying that your wheel bearings keep the wheels on your vehicle. Did that get your attention? In this article we’ll discuss more about wheel bearings and how you can keep them doing their very important job while you drive around Cary IL.

Come see us at: . Barrington or Crystal Lake, IL .

Wheel bearings are pretty simple parts. They’re made of high quality steel and are engineered to last 100,000 miles or more if properly cared for. The bearings do two very important jobs: First they allow the wheel to freely rotate with as little friction as possible. Second, they support the weight of the vehicle. For example, if your car weighs 3,600 pounds, each wheel has to support approximately 900 pounds. That’s a lot of heavy lifting over many, many thousands of miles.

Even though wheel bearings are relatively simple, they need to be in near perfect condition to do their job. The bearings are packed with heavy grease to lubricate and protect them. A seal keeps the grease in and water and dirt out. It’s when the seal starts to leak that problems begin. The grease can become contaminated; causing the wheel bearings to overheat and ultimately fail.

The first sign that your wheel bearings are in trouble is an unusual noise coming from a wheel. It could be a chirping, growling, rumbling or a cyclic sound. The noise could get louder or even disappear at certain speeds. Your technician at Douglas Automotive can inspect for bearing wear by lifting the vehicle and checking for play in the wheel.

Now some wheel bearing assemblies are factory sealed. That means that they cannot be serviced – they can only be replaced. Those that aren’t sealed can be serviced on schedule. The bearings are removed, cleaned and inspected. If the bearings are still good, they’re re-installed – if not, they’re replaced. They are then packed in grease and a new seal is installed.

If your vehicle has a factory sealed wheel bearing assembly, the entire assembly needs to be replaced when trouble arises. Unfortunately, the parts are pretty pricy – but they usually last about 150,000 miles as long as the seals hold up.

Now, even a good seal cannot keep out water that’s exerting pressure on the seal. So if you’ve driven through hub deep water your bearings should be cleaned and repacked if they’re serviceable. If you have factory sealed bearings, you just need to watch for signs of premature failure.

If your wheel bearings can be serviced, your owner’s manual will recommend an interval, usually around 30,000 miles.

Now, if you have any sort of trailer, don’t forget its wheel bearings. They probably need to be serviced even more frequently. This is especially true for boat trailers that are used to launch the boat by backing it into the water. These should be serviced every year, usually at the end of the season so that the bearings don’t have the opportunity to sit and rust all winter.

So what happens if wheel bearings fail? Well, the wheel can literally fall off the vehicle. I don’t need to tell you how bad that could be. So check with your service advisor at Douglas Automotive and see if your vehicle’s wheel bearings can be serviced and when it’s recommended. Listen for warning signs. If you’ve been fording streams or puddle surfing after rainstorms, be especially vigilant.

Come by Douglas Automotive for a wheel bearing inspection, or for shocks and struts. Call for an appointment at .


Posted in the Tires and Wheels category


Ethics of Automotive Repair in Barrington or Crystal Lake

Posted July 16, 2010 11:43 AM



We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Barrington or Crystal Lake automotive service and repair industry hasn't been given a pass either.

Unfortunately, every profession in Barrington or Crystal Lake has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Barrington or Crystal Lake automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to the doctor; If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Barrington or Crystal Lake service advisor too. He's so familiar with all things automotive, he may forget you don't know a PCV from an EGT.

If you don't understand what your doctor's talking about: ask some questions. If you don't understand what your Barrington or Crystal Lake automotive advisor's talking about: ask some questions.

Let's go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, "Is this really necessary?" Well, here's the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

  1. The part no longer performs its intended purpose
  2. The part does not meet a design specification
  3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Douglas Automotive says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn't want to replace the rotor; Douglas Automotive would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

  1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
  2. To address a customer need or request – like for better ride or increased performance
  3. To comply with maintenance recommended by the vehicle's manufacturer
  4. Based on the technician's informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.


Posted in the Service Standards category


Diesel Maintenance For IL

Posted July 7, 2010 11:51 AM



At Douglas Automotive we hear from a lot of people who are excited about the new diesel engines that will soon be available in passenger cars and SUV's. But our IL friends are often curious about the preventive maintenance requirements. People may not know that diesel engines have long been used extensively in Europe and Asia. In fact, in some markets, there're nearly as many diesel powered passenger cars as there are gasoline.

Here's who's announced or is expected to announce new diesels for North America: BMW, Mercedes, Audi, Volkswagen, Nissan, Honda, Toyota, Hyundai and Subaru. Of course, the US auto makers will be expanding their diesel offerings as well. Diesels will become a very big deal here in IL.

You may ask, why has it taken so long getting to IL and North America? There are a bunch of reasons like fuel tax policies and such, but the biggest hurtle was that IL diesel fuel had a high sulfur content – too high for the latest generation of highly refined diesel engines. Recent government mandates to remove sulfur now opens up IL to the engines the rest of the world's been enjoying for a long time.

Why are diesels so popular worldwide? Well, for starters, diesels get up to 30% better fuel economy than gas engines. And they last a lot longer. And modern diesel engines are refined, quiet and powerful – and there's none of that black smoke we used to see.

Some people may think that diesels create more pollution. But, you need to rethink diesels. Environmental pollution standards for diesel cars and light trucks are scheduled to be as strict as they are for gasoline vehicles. A modern diesel engine is as clean as a gas engine.

You may also have heard a lot in the news about bio-diesel. The exciting thing about diesels is that they're not limited to fossil fuels. They can run on fuel made from vegetable oil. There are refineries that make diesel fuel from cellulosic waste like woodchips from lumber mills. There's even this cool new process where a special strain of algae is used to convert carbon dioxide, water and sunshine into bio-diesel. That's still a ways off, but you can see that diesel can become a sustainable source of fuel.

And, there are not a lot of trade off's with diesel in terms of performance. A modern passenger car diesel is very smooth, quiet and quick. Most folks wouldn't notice any difference. For those who tow trailers and haul heavy loads, diesels will be an improvement.

Now diesel engines are heavy duty, so they cost more than gas engines. But they get better fuel economy – so the break-even point is largely dependent on the difference between IL gas and diesel prices at the pump and how many miles you drive. And diesels have a higher resale value.

Now, let's get back to diesel maintenance. You have to keep in mind that most of the new diesels are just coming in, or will be over the next couple of years, so we don't have the maintenance schedules to make direct comparisons yet.

But going off what we already have in IL, we can expect fluid drain intervals to be similar to gasoline engines. Diesels do require very clean fuel, air and oil, so their filters are much higher capacity than gasoline filters and cost more. The engine air filter needs to be changed more frequently as well.

Repair costs are similar. As with gasoline engines, proper maintenance is the key to long engine life and to avoiding repairs. So pretty much what we have come to expect with gas vehicles; coolant system service, transmission service, power brakes, power steering, differential, filters, fuel system, and so on. And the payoff for you, if you're the kind that likes to keep your vehicles for a long time, is that a properly maintained diesel engine can last for hundreds of thousands of miles.


Posted in the Fuel System category


What To Do In Case Of An Accident in Chicago

Posted June 30, 2010 11:25 AM



Screeching tires, crunching metal – it’s an accident! If you’ve ever been in a car accident in Chicago, even a minor one, you know how upsetting it can be. It’s hard to think straight and know what to do.

Let’s review what you should do in case of an accident:

When an accident occurs, you should always stop. Leaving the scene of an accident in Barrington or Crystal Lake is considered a crime - even if it’s not your fault. And hit and run penalties are fairly severe, possibly resulting in steep fines, loss of your IL driver’s license or even jail time.

Your jurisdiction may require that you try to help someone who is injured by calling for help or performing first aid if you are able. Warn other Algonquin and Northwest Suburbs motorists by putting out flares, using your flashers or lifting your hood. Call Chicago emergency services as soon as possible. Tell the operator if medical or fire help is needed.

Always file a Barrington or Crystal Lake police report. It’s tempting to skip this if everything seems to be ok. But without a police report, the other guy can say whatever he wants about the accident later, and you’ll not have an objective report to help defend yourself. Discuss the accident only with the police. Emotions are strong after an accident and we naturally want to talk about it – don’t. Never admit fault or guilt to anyone including the police officer. Sometimes we may feel at fault, but in the eyes of the law, the other guy is responsible.

Truthfully give the officer the facts: such as "I was going thirty miles an hour" not "I wasn’t speeding". Remember, anything you say to the officer or anyone else can be used against you.

Also get the officer’s name and ID number and ask where you can get a copy of the accident report.

Get the facts on the driver and owner of the other vehicle:

  • Name
  • Address
  • Phone number
  • Date of birth
  • Driver’s license number and expiration
  • Insurance information

Also take down a description of the other Barrington or Crystal Lake vehicle, license plate and vehicle identification number. Most IL auto insurance companies don’t record license plate numbers, so the VIN number is the best way to track the vehicle.

Ask witnesses, including passengers, to wait for the police. If they can’t wait, ask for contact information and request that they write a brief description of what they saw. If someone refuses to leave their name, write down their license plate number so the police can track them down later if necessary. Always call your insurance agent or your insurance company. Call or see a physician if you think you may have been injured. For vehicle repairs, call Douglas Automotive at .

Contact Douglas Automotive to learn more about what do do in case of an auto accident.
You can find us at:
.
Barrington or Crystal Lake, IL .
Or call us at .

Douglas Automotive and AutoNetTV hope that you never have to use this information and wish you happy Barrington or Crystal Lake travels.


Posted in the Automotive News category


Questions To Ask Your Barrington or Crystal Lake Service Advisor

Posted June 23, 2010 12:05 PM



We find that a lot of Barrington or Crystal Lake service and repair at Douglas Automotive are a little tentative when they talk with their automotive advisors. They want to ask questions, but don't want to be embarrassed or to seem pushy. Cars are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because cars have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Barrington or Crystal Lake automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Barrington or Crystal Lake. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Barrington or Crystal Lake automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Barrington or Crystal Lake service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Douglas Automotive to make an appointment.
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Barrington or Crystal Lake, IL .
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Posted in the Service Standards category



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